About
The STAR Flight KPI Tracker project was initiated to transition a homegrown database into a fully supported application. STAR Flight, an emergency medical service, needed a robust solution to effectively track and manage key performance indicators (KPIs) for high-quality service delivery. Our team was approached to develop a comprehensive application that meets the specific needs of Admins, Auditors, and Providers.
Role
Lead User Experience Designer
Lead UX Researcher
Category
App Design
Audience
Travis County STAR Flight management and staff, including pilots and medical personnel
Time Period
November 2019 - February 2020
STAR Flight's previous system was limited in functionality, difficult to use, and unreliable, leading to inefficiencies in tracking and managing KPIs.
The need was for a system that is functional, reliable, usable, and easy to use.
The lead developer (Mark Goldstein) and I on-site with the STAR Flight aircraft, immersing ourselves in the experience to better understand the crew’s needs and tailor our designs for real-world use.
Research
I conducted interviews with various team members and learned about their daily workflows and challenges. I used this information to build user personas and user journey maps.
Goals:
Insights & Findings:
Admins need robust management tools for categories and KPIs.
Auditors require an efficient process for conducting and managing audits.
Providers need clear visibility into their performance metrics.
Simplified workflows were needed to reduce the learning curve for new users.
Outcomes and Lessons Learned
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